RSR is a public safety, Housing & enterprise security recruitment specialist. We assist public safety & housing employers find the right talent. We assist all employers when they want to source public safety, housing and enterprise security skills and experience.

RSR Public Safety are currently recruiting on behalf of our policing client based in Hindlip for a Server and Infrastructure Engineer to provide a high level of technical support, both to internal customers and to external customers ensuring the department is offering the best level of service in terms of ICT services, specialist applications and equipment.

This is a full time, fixed term contract for 2 years and offers a salary of £51,341 per annum.

Main Duties:

• Provide a technical support level 4 capability, to carry out appropriate customer problem solving activities, including invoking external support as necessary.
• Work, as directed by the Team Leader, to deliver an effective, high quality service to the organisation and all its customers. Research customer issues in a timely manner and follow up directly on recommendations and action plans.
• Deliver an effective, high quality service to the organisation and all its customers. Research customer issues in a timely manner and follow up directly on recommendations and action plans for resolution.
• Manage and work with suppliers/partners to deliver an effective and efficient seamless service provision as required.
• Provide required documentation to the prescribed standard for the service teams and ensure any change in procedure and/or documentation is available to relevant parties at the earliest opportunity.
• Diagnose faults with technical systems and take appropriate action, escalating as necessary ensuring proper recording, investigation, identification and resolution.
• Maintain/enhance working knowledge of emerging technology and industry best practice, gaining knowledge and expertise through hand-on experience, self-study, and other agreed learning environments.
• Be familiar with and support the aims and objectives of the team, department, contributing to the overall vison of the directorate and organisation.
• Take individual responsibility for fully understanding, and acting upon, situations that require the pursuit of purpose over process.

Essential Requirements:

• ICT (Level 5) professional qualification or equivalent ICT qualification.
• Professional Management qualification (Level 5), or equivalent.
• ITIL certification in IT Service Management, or similar.
• Knowledge and understanding of Industry Best Practice and relevant guidelines such as ITIL v4.
• Significant knowledge of relevant IT technologies and applications their use and application.
• Substantial knowledge, acquired through hands-on experience, in a specialist technical support environment for both hardware and software.
• Desirable: Level 3 Team Leader/Supervisor qualification, or equivalent.

This role will be subject to vetting and the successful individual will be required to obtain and maintain these clearances.

If you would like to be considered for this position and have the relevant experience, then please email your CV to wmpjobs@rsg.ltd

Alternatively, if this role is not for you but you do know somebody who would be interested please refer them to ourselves. We have a referral bonus scheme and will pay up in retail vouchers of your choice, for referrals who are not already known to us.

Due to the high volume of applications received, if you do not hear from us within 7 working days, I am afraid your application has been unsuccessful.

RSR Public Safety is member of the Red Snapper Group.

The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates.

The Red Snapper Recruitment Group is an equal opportunities employer.